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Kualitas Layanan, Kualitas Produk: Sebagai Basis Keunggulan Bersaing
Sitasi Otomatis Buku Ini
Jatmiko, R. D.. (2025). Kualitas Layanan, Kualitas Produk: Sebagai Basis Keunggulan Bersaing. UMM Press.
DAFTAR ISI BAB 1. Kualitas Layanan dan Produk Sebagai Basis Keunggulan ersaing BAB 2. Kualitas Produk dan Layanan Model Kano, 1984 BAB 3. Kualitas Produk dan Layanan Model David A.Garvin BAB 4. Kualitas Layanan Model A Parasuraman; Valarie A. Zeithaml; Leonard L. Berry; 1988 BAB 5. Kualitas Layanan Model J. Joseph Cronin, Jr. & Steven A. Taylor BAB 6. Kualitas Layanan: Model James R. Evans and William M. Lindsay, 1999 BAB 7. Dimensi Kualitas Layanan Model JCAHO BAB 8. Total Quality Management (TQM) Deming (1986) dan Juran & Godfrey (1999)
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My Library
658.562 ROH k
L261123V
Available
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My Library
658.562 ROH k
L261124V
Available
Detail Information
- Series Title
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- Call Number
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658.562 ROH k
- Publisher
- Malang : UMM Press., 2025
- Collation
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413 hlm; 16 cm x 23 cm
- Language
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Indonesia
- ISBN/ISSN
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9786342370483
- Classification
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658.562
- Content Type
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- Media Type
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- Carrier Type
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- Edition
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- Subject(s)
- Specific Detail Info
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- Statement of Responsibility
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Rohmat Dwi Jatmiko
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